LINOVISION understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, you can expect your products to ship within 2 business days at most.

Free Shipping

Free shipping on Retail Orders Over €79 for EU Countries. We will ship to you from Germany or China, you can see where the product is shipped from on the product page.

Shipping from Germany Warehouse.

We have a warehouse in Germany and for EU countries we prioritize shipments from our German warehouse when stock is available. 

You will receive a notification email when your order is dispatched with your tracking details.

We reserve the right to use any carrier that meets the delivery promised to you.

Shipping from China Warehause.

For non-EU European countries, such as the UK, Switzerland, etc., we will ship from China.

For products that are not stocked in our German warehouse, we will also ship them from China, both from EU and non-EU countries.

Shipped directly from China are subject to applicable import taxes, including customs duties and import VAT. The consumer is responsible for paying these fees. Import taxes will be collected directly by the local customs authorities or through courier services such as FedEx or DHL. Please note that the specific amount of taxes will be determined based on the type, value, and regulations of the destination country. The consumer agrees to bear any import taxes that may apply at the time of purchase. 

Lost or damaged shipment

If you have already received your order and find that it is damaged, please take photos or videos on site and send them to us. LINOVISION will be in direct contact with the carrier to resolve the issue as quickly as possible. Once get approval that damage is caused by shipping, your account manager will guide you how to return damaged ones to us for an exchange or refund.